Spectrum’s Workforce Investments Drive Career Growth and a More Skilled Frontline Team

STAMFORD, Conn. — Spectrum’s investments in its workforce, including its 100% U.S.-based sales and service employees, are driving measurable results, with more skilled teams who deliver a better customer experience. Through initiatives like the tuition-free Education Benefit, structured career progression and development opportunities, and comprehensive benefits, more employees are growing their skills, earning promotions and staying longer with the Company.

“Our focus is on giving employees opportunities to learn, advance and feel supported in their work,” said Paul Marchand, Executive Vice President and Chief Human Resources Officer. “By providing that support system, we’re building a more skilled and engaged workforce that delivers the reliable, high-quality connectivity and service that our customers deserve.”

Tuition-Free Degrees Open Doors to Career Growth

Spectrum’s tuition-free Education Benefit, launched in 2023 in partnership with Guild, gives employees the ability to continue their education with no upfront costs. Thirteen percent of the current workforce has enrolled in or completed courses, and of those employees, nearly two-thirds are in frontline, customer-facing roles. Participating employees have been promoted at a 20% higher rate than non-engaged employees and are 19% more likely to stay with the Company. Spectrum’s Education Benefit also covers up to $10,000 per year for degrees outside of the tuition-free catalog.

“Spectrum’s investment in its employees’ education and skilling is a powerful example of what it looks like to be both people-centric and business-minded,” said Bijal Shah, CEO of Guild. “By creating access and providing opportunities to grow and thrive, they are deepening engagement and productivity, while strengthening the agility of the workforce.”

Self-Progression Puts Career Growth in Employees’ Hands

Self-progression allows Spectrum’s U.S.-based service employees to advance their careers on their own timeline. In Field Operations, several job families have progression paths – from Field Technicians and Maintenance Technicians to Construction Coordinators and National Field Support (NFS) Representatives – where employees complete coursework to move up levels, receiving a $500 bonus and 10% raise with each step. Once employees reach the highest level of self-progression, they are encouraged to apply for promotional opportunities with increased compensation – whether that’s pursuing Field Technician VI positions that handle large business service and installations, moving from Field Service to Field Maintenance, or stepping into leadership roles.

More than 70% of Field Operations employees at Spectrum are at the top progression level, up from 60% last year, and zooming in further provides a clearer window into the momentum of self-progression. For example, in Hawaii, 98% of eligible Field Technicians and Maintenance Technicians reached the top level within their job families.