AI Jobs: Salesforce India hiring talent for new AI roles | Bengaluru News

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Bengaluru: New AI jobs require new skills and on-the-job learning. Nathalie Scardino, chief people officer in Salesforce, said the company is increasingly hiring for positions such as prompt engineers, AI trainers, and ethical AI architects. “AI is fuelling job creation. While traditional roles will continue to evolve, AI is also creating a myriad of new high-paying, in demand roles across industries — including at Salesforce.We’re hiring for jobs today that didn’t exist as recently as last year. For instance, the ethical AI architect is really sitting with our product teams to think objectively about how bias could show up within AI,” she said. Scardino highlighted that the chief AI officer is the newest role in the C-suite responsible for setting the overall AI strategy for an organisation.
Prompt engineers, for instance, write prompts for AI tools, like a GPT product or chatbot, to get the most accurate or desired results. An AI trainer works with extensive data sets to train chatbots to respond to user inputs in a more human-like manner. AI architects, on the other hand, are responsible for developing applications that adhere to the responsible use of AI and operate within a governance framework. A recent IDC white paper sponsored by Salesforce expects a sharp increase in hiring for data architects, AI ethicists, and AI solutions architects, over the next 12 months. The report also forecasts the creation of 11.6 million new jobs within the Salesforce ecosystem alone over the next six years.

Salesforce India hiring talent for new AI roles

Salesforce India hiring talent for new AI roles

Salesforce has revamped its hiring process to focus on skills and core competencies. “We’re matching potential candidates to roles based on leads through our recruiting events, career website, social channels and more – regardless of whether they’ve formally applied. We receive over 2 million applicants a year, so it has helped ensure we don’t miss out on top talent. Using AI and automation to help surface the right talent for the right job based on skills of those who do apply,” Scardino explained.
The company has also created a talent marketplace using AI to map opportunities to the right employee at the right time. “It will proactively serve up opportunities at critical times, like when an employee may be at risk of leaving,” she added. Salesforce currently employs 11,000 people in India, across Hyderabad, Bengaluru, Mumbai, Gurugram, Pune, and Jaipur. The company has not only quadrupled its headcount in the last three years but has also added 1,000 employees in just four months.
On her recent visit to India, Scardino said she spent time interacting with the engineering and product teams here discussing the 80-20 rule. “We believe 20% of the time is really about innovation, sailing fast, coming back with new ideas, being able to take the time to go and innovate on our platform and create new applications. And learning is this culture of continuous learning that I think is so important to stay agile as market trends and conditions change.” When asked about the potential disruptions AI tools may cause in the labour market, Scardino stated that she has observed a net increase in new roles. “And from an augmentation standpoint, every single industry, every functional leader is looking at how AI will impact their flow of work.”


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